Support answers, without the ticket.
Most incoming questions are already answered somewhere in your documentation. A retrieval-backed chatbot finds that answer instantly and escalates only what genuinely needs a person.
One-Time Setup
$599
Maintenance
$599/mo
- Custom Visual Widget Styling
- Multi-Document Ingestion
- Instant Lead Escalation
What's actually included.
Multi-document ingestion
PDFs, help centre articles, spreadsheets and site pages ingested into a single retrieval index.
Brand-matched widget
Typography, radius, colour and placement styled to your design system rather than a vendor default.
Escalation rules
Billing, complaints or any topic you flag routes to a human immediately with the transcript attached.
Answer analytics
Reporting on what people ask and where the knowledge base has gaps.
The path from trigger to result.
- 01
Ingest
Documents chunked and embedded.
- 02
Ask
Visitor question matched against the index.
- 03
Answer
Grounded response with source awareness.
- 04
Escalate
Flagged topics handed to a human.
- 05
Learn
Gaps reported back for content updates.
Connects to the tools you already run.
Straightforward, itemised pricing.
$599/mo maintenance
- Custom Visual Widget Styling
- Multi-Document Ingestion
- Instant Lead Escalation
Common questions.
The chatbot focuses on answering and deflecting. The website agent additionally qualifies and routes leads into your sales process.
Yes, and it should. Out-of-scope questions are escalated rather than answered speculatively.
Re-ingestion runs on a schedule, and you can trigger it manually after publishing new content.
Other services in this category.
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